This privacy notice explains what information we collect from you when you visit our website and when you make your purchases and use our services. You can easily find out why we process your personal information and what we do with it. Therefore, we encourage you to read this privacy policy carefully and accept it if you understand and agree with the individual terms of this privacy policy.

Who we are

The address of our website is: https://happynuts.gr and the company details are as follows (Company name: DIMITRAKI A I.K.E.
, VAT number: 801959509, Tax Office: Kozani, Registered office: 43, 11th October, Kozani). For information you can contact us at [email protected] and at the shop’s telephone service line: 2461012345.

Where do we store the information you have given us?

The data we collect from you is stored within the European Economic Area.

Who has access to your data?

Only those responsible for each individual department of our company have access to your personal data on a case-by-case basis. Your personal data will be used solely for the purpose stated at any given time and the information will not be disclosed or sold to third parties for other non-related purposes.

For some processing we cooperate with third parties to whom we transfer some of your data or who have access to your data through our website. This is only to provide you with our services. You will find out who has access to your personal data on a case-by-case basis and for certain processing, as detailed below.

Comments

When visitors leave comments on the site, we collect the data that appears on the comment form, as well as the visitor’s IP address and browser user agent string to help detect spam.

An anonymous string generated from your email address (also called a hash) can be provided to the Gravatar service to determine whether you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public within your comment.

Media

If you upload images to the site, you should avoid uploading images with embedded location data (EXIF GPS). Site visitors can download and extract any location data from the images on the site.

Cookies

If you leave a comment on our site, you can choose to have your name, email address and website saved in cookies. This is for your convenience so that you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit the login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain any personal data and is discarded when you close your browser.

When you log in, we will also create various cookies to store your login information and your screen display options. Login cookies last for two days and display options cookies last for one year. If you select “Remember me”, your login will remain for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be stored in your browser. This cookie does not contain any personal data and simply indicates the post ID of the article you have just edited. It expires after 1 day.

How long we keep your data

If you leave a comment, the comment and its metadata are kept indefinitely. This is so that we can automatically acknowledge and approve any subsequent comments instead of keeping them in a moderation queue.

For users who register on our site (if any), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except that they cannot change their username). Site administrators can also view and edit this information.

What we collect and store

As you visit our website, we will monitor:

  • The products you have seen: we will use it to show, for example, products you have seen recently
  • Location, IP address and browser type: we will use these for purposes such as calculating VAT and shipping costs
  • Shipping address: we will ask you to enter this address so that we can, for example, estimate the shipping costs before you place an order and also to send you the order!

We will also use cookies to track the content of your shopping cart while you browse our site.

When you purchase from us, we will ask you to provide information such as your name, billing address, shipping address, email address, phone number, credit card/payment information, and optional account information such as username and password. We will use this information for purposes such as:

  • Send you information about your account and your order
  • Answers to your requests, including returns and complaints
  • Payment processing and fraud prevention
  • Set up your account for our store
  • Compliance with our legal obligations, such as the calculation of taxes
  • Improving our store offers
  • Send you promotional emails, if you choose to receive them

If you make an account, we will store your name, address, email and phone number, which will be used for future orders.

In general, we store information about you for as long as we need the information for the purposes for which we collect and use it and we are not legally obliged to continue to retain it. For example, we will store order information for tax and accounting purposes. This includes name, email address and billing and shipping addresses.

We will also save comments or reviews if you choose to leave them.

Who in our team has access

Our team members have access to the information you provide us. For example, both platform administrators and store managers have access:

  • Order details such as what was purchased, when it was purchased and where it should be sent, also
  • Customer information, such as name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process returns and support you.

What we share with third parties

We share information with third parties that help us provide shipping and storage services for your orders.

Payments

We accept payments via:

  • Deposit in a bank
  • Payment by card
  • Cash on delivery

What rights you have to your data

If you have an account on this website or have left comments, you can request to receive an extracted file of the personal data we hold about you, including the data you have provided to us. You can also request that we delete any personal data we hold about you. This does not include any data we are required to retain for administrative, legal or security purposes.

Our contact details

For information you can contact us at [email protected], at the e-shop’s helpline: 2461012345.

How do we protect your information?

Your data is protected by website security systems that ensure that unauthorized access is difficult to achieve. Strong cryptography is also used when transmitting the information you give us.

What automatic decision making and/or profiling do we do with user data?

To protect our website, we use security measures that make automated decisions about the nature of each visit in order to safeguard the programming code and the integrity of our database. These systems may block your access to our website. Should this occur, you can contact us to have the block removed.

Regulatory disclosure requirements

If required by the applicable institutional framework or by police authorities or if there is a formal decision by a court or independent authority, we may be obliged to disclose personal data relating to visitors to our website.

When do we respond to your requests for personal data?

We will respond to your requests free of charge, without delay, and in any case within one (1) month of receiving your request. However, if your request is complex or there are a large number of requests, we will let you know within the month if we need to obtain an extension of another (2) two months, within which we will respond to you.
If your requests are manifestly unfounded or excessive, in particular because of their repetitive nature, our Company may impose a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action, or refuse to comply with the request.

Right to complain to the supervisory authority

You have the right to lodge a complaint with the competent data protection supervisory authority if you believe that the processing of your Personal Data violates the applicable national and regulatory framework of data protection law. The competent supervisory authority in Greece is the Hellenic Data Protection Authority (postal address: Kifissias 1-3, Athens / www.dpa.gr, tel. 2106475600)

How will you be notified of any changes to this privacy policy?

We will update this privacy policy whenever necessary. If there are significant changes to the privacy policy or the way we use your personal data, we will post them prominently on our website. We encourage you to periodically read this privacy policy to know how your data is protected.

We collect information about you during the process of completing the order in our store.